Frequently Asked Questions

For old Global legacy Members who have mortgage loans sub-serviced by Dovenmuehle (DMI), the Members would need to log in https://yourmortgageonline.com/ and pay directly.  

From another Global member:

Global members can transfer funds to you using online account access. All they need is your last name, account number, and account type.

From non-members and businesses:

An individual or business can initiate payments to you by visiting their financial institution. They will need Global's routing number and your electronic account number, which can be found in the Global CU app or on a Global check. For more information visit globalcu.org/support/ach-number/.

You can easily transfer funds to another member online or with the Global app. All you need is the member’s last name, account number and account type.

1. Log in to your account and click on the "Transfers and Withdrawals" tab or button.
2. Select "transfer to another Global member"
3. Enter the recipient's last name where indicated
4. Enter the destination account number and account type, as provided by the recipient.

To pay from a Global account:

Use online account access to quickly confirm your payment amount, due date, and pay with single or recurring transfers.

To pay from any financial institution:

1. Log in to your account from a computer
2. Click the "Visa" link in the blue bar below the tabs.
3. Select the "View Account" button to access your card information.
4. On the left-hand side of the screen, select the "Make a Payment" link. This will expand to provide additional selections. Choose the "Manage Payment Accounts" option.
5. From here, you can "Add a new payment account" from any financial institution.
6. Use online account access to confirm your payment amount and due date, and pay by making single or recurring transfers to your Global Visa card. 

Online Account Access

You can make single or recurring payments to any Global loan from your checking or savings account at Global or any financial institution. Enroll now.

Not yet enrolled in online account access?

Go to pay.globalcu.org to schedule one-time or recurring payments from your account at another financial institution to any of the following Global loan types:

• Auto and recreational vehicle loans (car/truck, snowmachine, RV, motorcycle, boat, etc.)
• Signature loans
• Home improvement loans
• Residential lot or recreational property loans
• Qualified miscellaneous loans (personal computer, trailer, snow plow, etc.)
• Qualified business loans

Due to additional processing requirements, you will need to log into your account from a computer to set up single or recurring payments to all other loan types, including your Global credit card, Home Equity Line of Credit (HELOC) or mortgage.

Visit the mortgage information page in online account access to make a payment from any checking or savings account, or to sign up for an automatic payment plan.

You will receive a separate monthly statement for your Global Credit Union Home Loan mortgage, which contains your payment amount and due date.

Payment Protection and Guaranteed Asset Protection (GAP) are included in your monthly loan payment.

Accidental Death and Dismemberment premiums are automatically deducted from your checking or savings account.

When you obtain an insurance policy through Global Credit Union Insurance Brokers, you will receive payment instructions from the policy carrier.

1. Mail your checks

Send your completed checks to:

Global
P.O. Box 196613
Anchorage, AK 99519-6613

2. Check your account online

When mailing deposits and payments, allow 3-5 days for the transaction to be processed. No receipt will be returned. Instead, log in to your account to verify your transaction has been completed.