Visit one of our locations
Secure eBranch Communication
To speak to a representative about account-specific information, log into your eBranch account and use one of the following secure contact methods:
In the mobile eBranch app, select "More" on the bottom right of your screen.
Then scroll to the "Contact Us" section and select Chat or Support (email).
In eBranch for desktop, select "Support" on the top right of your screen.
Then select your preferred method of secure contact.
General Information
To speak to a representative about general information, you can use one of the following contact methods:
DO NOT include member numbers, PINS, account balances, or any other confidential information in your correspondence for Live Chat, Email or Text Messaging.
Chat with us
7:00AM to 5:30 PM
Monday - Friday
How to Use Live Chat:
(Select the button on the right-hand side
of any page to start chatting)
Email us
When to Use Unsecured Messaging:
During our off-hours, requesting someone from Global contact you when we are open again.
Send us a text
Text (509) 455-4700
7:00AM to 5:30 PM
Monday - Friday
When to Use Text-Messaging:
During business hours. Whether you are on the go or doing the dishes, text us when it is convenient for you.
Call us
Reach a US Representative
Phone 509.455.4700
Toll-Free 800.676.4562
Reach us from another country (toll free)
Germany 0.800.181.6506
Italy 0.800.87.3004
Switzerland 0.800.56.1053
UK 0.808.234.1758
Frequently Asked Questions
In eBranch for desktop, go the the eStatements tab. In the eBranch Mobile App, go to "More" and scroll to the "My Account" section. There you will find the eStatements tab.
In eBranch, click on the ‘My Settings’ or in Mobile select ‘Settings’ in the More tab. Under ‘Login & Security’ select the credential you would like to update.
Password must be a minimum of eight (8) characters that include a combination of upper and lower case letters, numbers and special characters.
View or pay your Mortgage, HELOC, Auto, Business, Credit Card or any Global loan anytime through the options provided on our globalcu.org/paymyloan page.
To expedite the process please make sure that we have a current address on file for you.
Titles are released within 10 days of the payoff date.
- Washington Titles: you will typically receive the title within 4-8 weeks of payoff
- Idaho Titles: you will typically receive the title within 3 weeks of payoff
- Overseas: you will typically receive the title within 3-6 weeks of payoff
- All other states: you will typically receive the title within 3-8 weeks of payoff
*Each state has different timeframes. Processing time can vary from state to state. If Global holds a physical title you may receive it sooner. Most titles are held electronically and will be received within the timeframes listed above.
Yes! Use remote deposit capture, also known as mobile deposit. Download our App and just snap a picture of the front and back of the check. Be sure to endorse your check correctly.
If you have CardNav, log into the app and turn the card off. This will block any charges made to the card by physical use or online use. Then contact a Global representative to receive a new card.
Become a Member!
Experience the difference of credit union membership. When you join Global you're more than a customer, you're a member and an owner. Your membership gives you access to a suite of products designed with you in mind.
Wondering if you qualify for membership? If you live or work in Washington or North Idaho, you can join! Click here to see all the ways you may be eligible for membership.