To speak to a representative about account-specific information, log into your eBranch account and use one of the following secure contact methods:
In the mobile eBranch app:
Select "More" on the bottom right of your screen.
Then scroll to the "Contact Us" section
Select "Secure Chat"
In eBranch for desktop:
Use the login portal at the top of our website.
Select "Support" on the top right of your screen.
Select "Chat Now"
Download the app:
In the mobile eBranch app:
Select "More" on the bottom right of your screen.
Then scroll to the "Contact Us" section
Selectt "Secure Support" (email).
In eBranch for desktop:
Use the login portal at the top of our website.
Select "Support" on the top right of your screen.
Then select "Secure Support" (email).
Download the app:
Visit one of our Global locations to get the support you need
To speak to a representative about general information, you can use one of the following contact methods.
Chat with us
7:00AM to 5:30 PM
Monday - Friday
How to Use Live Chat:
(Select the button on the right-hand side
of any page to start chatting)
DO NOT include member numbers, PINS, account balances, or any other confidential information in your correspondence
Call us
Reach a US Representative
Phone 509.455.4700
Toll-Free 800.676.4562
Reach us from another country (toll free)
Germany 0.800.181.6506
Italy 0.800.87.3004
Switzerland 0.800.56.1053
UK 0.808.234.1758
You may be asked for your account number, along with security questions in order for a Global Representative to access your account
Email us
When to Use Unsecured Messaging:
During our off-hours, requesting someone from Global contact you when we are open again.
DO NOT include member numbers, PINS, account balances, or any other confidential information in your correspondence
Send us a text
Text (509) 455-4700
7:00AM to 5:30 PM
Monday - Friday
When to Use Text-Messaging:
During business hours. Whether you are on the go or doing the dishes, text us when it is convenient for you.
DO NOT include member numbers, PINS, account balances, or any other confidential information in your correspondence
Visit one of our Global locations to get the support you need
Frequently Asked Questions
In eBranch for desktop, go the the eStatements tab. In the eBranch Mobile App, go to "More" and scroll to the "My Account" section. There you will find the eStatements tab.
In eBranch, click on the ‘My Settings’ or in Mobile select ‘Settings’ in the More tab. Under ‘Login & Security’ select the credential you would like to update.
If you forgot your password, click here.
Password must be a minimum of eight (8) characters that include a combination of upper and lower case letters, numbers and special characters.
View or pay your Mortgage, HELOC, Auto, Business, Credit Card or any Global loan anytime through the options provided on our globalcu.org/paymyloan page.
To expedite the process please make sure that we have a current address on file for you.
Titles are released within 10 days of the payoff date.
- Washington Titles: you will typically receive the title within 4-8 weeks of payoff
- Idaho Titles: you will typically receive the title within 3 weeks of payoff
- Overseas: you will typically receive the title within 3-6 weeks of payoff
- All other states: you will typically receive the title within 3-8 weeks of payoff
*Each state has different timeframes. Processing time can vary from state to state. If Global holds a physical title you may receive it sooner. Most titles are held electronically and will be received within the timeframes listed above.
Yes! Use remote deposit capture, also known as mobile deposit. Download our App and just snap a picture of the front and back of the check. Be sure to endorse your check correctly.
If you have CardNav, log into the app and turn the card off. This will block any charges made to the card by physical use or online use. Then contact a Global representative to receive a new card.
Become a Member!
Experience the difference of credit union membership. When you join Global you're more than a customer, you're a member and an owner. Your membership gives you access to a suite of products designed with you in mind.
Wondering if you qualify for membership? If you live or work in Washington or North Idaho, you can join! Click here to see all the ways you may be eligible for membership.