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Welcome to Global Credit Union

card controls control and protect your cards

 

Card Controls

Protect your cards with real time control

Control and protect your cards in real time through your GlobalCU eBranch. Make proactive decisions regarding your cards, as well as respond immediately to card-use situations as they occur.

View Terms and Conditions

 

 

What are the benefits?

 

  • Control when and where your card is used
  • Receive near-real-time notifications to alert of any unauthorized use
  • Eliminate the need to notify Global of travel related purchases
  • Secure your accounts by locking the card when not in use and unlocking for use
  • Control dependent purchases to avoid misuse

 

Receive notifications every time your card is used

 


Cardnav off and on switch


CONTROL INDEPENDANT TRANSACTIONS


set location range and limits


Need Help?

 


The main Card Controls screen will display your debit and/or credit card(s) with the On/Off status of each card. Each card can be identified by either the last 4 digits of your card or by creating nicknames for each individual card.


When the card is turned ON, you can use it to make purchases and other normal transactions. When the card is turned OFF, one-time transactions using your card or card number will be blocked. Recurring transactions will still process even when your card is turned OFF.

To turn your card ON/OFF, simply tap on the toggle to set your desired card status. Changes to your card status are instant, so you are in control of when your card may be used.

What to Look For:

 


By default, alerts are enabled for All Transactions. If you do not want to receive Alerts for every transaction, you can change your preference to Preferred Transactions or Blocked Transaction Only. To help protect your account we will always send an alert if you are blocking transactions and one is attempted. If you receive an alert on transactions that you did not authorize please contact us immediately.

What to Look For:

preferred settings


The Alert delivery options screen allows you to customize how you receive your card alerts. If you have Push Notifications and Text Message Banking enabled then all delivery options will be turned ON. If you do not want to receive an alert to that option, simply toggle OFF the method you want to stop receiving alerts for that card. At least one delivery option must be enabled for each card.

If an option to enable Push Notifications does not display, you can enable them by accessing your mobile device Settings.  Once Push Notifications are enabled on your mobile device, please return back to Card Controls.  If you access the Alert Delivery Options menu you will now see the toggle to enable Push Notification for Card Alerts.

If an option to enable SMS Text or Email Alerts does not display, you can enable them by logging into Online Banking, clicking on Additional Services and selecting Text Banking & Alerts.  Follow the onscreen prompts for adding your phone number(s) or email address.  Once Text Message Banking and Email Alerts are enabled, please return back to Card Controls.  If you access the Alert Delivery Options you will now see your phone number(s) and email address has been added along with a toggle to enable SMS Text and Email Alerts for Card Alerts.

What to Look For:

alert delivery settings screenshot


The Merchant Type screen allows you to BLOCK transactions from specific merchant categories such as Gas Stations, Groceries stores , hotels and airlines in the Travel industry and many more. If you have your Send Alerts (See "Send Alerts For" tab above) setting set to Preferred Transactions you can also turn on or off alerts from specific merchants. If you are BLOCKING the merchant type you will not be able to turn off the alert.
 


The Transaction Type screen allows you to BLOCK transactions by types such as Mail/Phone Orders, ATM, Online and more. If you have your Send Alerts (See "Send Alerts For" tab above) setting set to Preferred Transactions you can also turn on or off alerts for specific types. If you are BLOCKING the transaction type you will not be able to turn off the alert.

The Location Type screen allows you to BLOCK in-store merchants processing transactions either internationally or outside of a selected region.  If you have your Send Alerts (See “Send Alerts For” tab above) setting set to Preferred Transactions you can also turn on or off alerts for these transactions.  If you are BLOCKING these transactions you will NOT be able to turn off the alert.


The Spend Limits screen allows you to BLOCK transactions greater than the amount you enter on screen. You can also enter a dollar amount to receive alerts greater than the amount you entered. If you only want to receive alerts on transaction above the threshold you entered you will need to disable all alerts for Merchant, Transactions, and Location types. Any transaction that is BLOCKED will trigger an alert even if it is lower than the amount you entered.

What to Look For:

 

 

 

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